FAQs

Orders@brdistilling.com

For any issues you may have with your order, please reach out to Bevstack at Orders@brdistilling.com

To place an order, please visit https://www.bluenotebourbon.com/shop/.

The fulfillment time in the warehouse from the order being created in the system to leave the warehouse is 1-3 business days. The time to ship after the fulfillment time is 1-5 business days. 

Most orders ship within 1-3 business days but it can take up to 3-4 business days in some instances depending on product availability and when the carrier picks up. Our network of retailers fulfilling your order ship Monday - Friday 9-5 PM. Orders are not fulfilled on bank holidays and weekends. Depending on your location, orders will be delivered within 2-5 business days after shipment. From time to time, there may be some delays due to high demand.

YES. Please note that all shipments containing alcohol require an adult, 21 years or older to sign for the product upon delivery. Please ensure you have a valid from of ID to present.

Please plan accordingly by entering a shipping address and date that will allow someone 21+ with a photo ID to be present at the time of delivery to sign. If someone 21+ is not home, the carrier will make 2 more attempts to deliver. If the 3rd attempt is unsuccessful, the order will be returned to the retailer who fulfilled your order and a partial refund will be issued. 

Orders cannot be shipped to an APO/FPO/DPO or P.O. Box since all orders require an adult signature.

Carriers will not leave packages containing alcohol unattended, even if you have a signature on file. If you are not able to be at home to receive your Blue Note Bourbon shipment during normal business hours, we recommend having it shipped to your place of work, or opting to have your shipment held at the nearest UPS pick-up location.

You will receive an email with your tracking number once it has been fulfilled. If you have not received the email after 3 days, please check your promotions, junk, and spam folders before reaching out as the email sometimes ends up there.

If it has been more than 3 business days and you have not received a tracking email, please contact Bevstack at Orders@brdistilling.com for assistance.

Blue Note Bourbon assumes no liability for product damage due to poor weather during transport or delayed delivery. Please check weather conditions prior to order and ensure that someone will be available to receive the shipment upon delivery.
The most frequent cause of damages is due to multiple delivery attempts. Please monitor your package tracking to ensure on-time delivery.

All orders are final and returns or exchanges are not accepted. However, if your order was damaged during shipment, the goods you received does not match your order, or there is anything missing from your order, email us at Orders@brdistilling.com within 3 days of receiving the shipment with a picture of the damage or incorrect items.

Once the evidence of the damaged or incorrect goods is received and inspected or an undeliverable item is returned, we will send you an email to notify you that we have received it. We will also notify you of the approval or rejection of your refund or replacement. If your refund is approved, then it will be processed, and a credit will automatically be applied to your credit card.

Sometimes when multiple boxes are shipped, different tracking links are generated per order and, in very few cases, can be lost or misplaced. Please contact Bevstack at Orders@brdistilling.com for assistance.

All orders are final and returns and exchanges are not accepted. However, if items in your order are damaged during shipment, or the goods you received do not match your order or there is anything missing from your order, please contact Bevstack at Orders@brdistilling.com within three (3) days of receiving your shipment. Please include a description of the damages or incorrect items and you must include photos. We will work with Bevstack and its Vendors to replace items if they are defective or damaged.

Once the evidence of the damaged or incorrect goods is received and inspected or an undeliverable items is returned, Bevstack will send you an email to notify you of receipt. Bevstack will also notify you of the status of your refund or replacement. If you refund is approved, a credit will automatically be applied to your credit card or original method of payment.

Unfortunately not, all orders are shipped with Standard shipping. If you’re eligible for delivery, you’ll be able to select your preferred time and day for delivery.

Please contact us at customer service at Orders@brdistilling.com. in order to try and assist you with this request.

Unfortunately, not at the moment.