FAQs

Blue Note Bourbon partners with Bevstack to facilitate our fulfillment and shipping of online orders.

For any issues you may have with your order, please reach out to Bevstack at  Orders@brdistilling.com

To place an order, please visit https://www.bluenotebourbon.com/shop/.

Orders placed for in-state delivery are normally fulfilled in 24-48 business hours

Orders placed for out-of-state shipping require five to seven business days for delivery.

YES.  Please note that all shipments containing alcohol require an adult, 21 years or older to sign for the product upon delivery. Please ensure you have a valid from of ID to present.

Please plan accordingly by entering a shipping address and date that will allow someone 21 years or older to be available in person to sign for the package.

Please note Bevstack and its retail partners cannot ship to PO Boxes or APO/FPO Boxes

Carriers will not leave packages containing alcohol unattended, even if you have a signature on file. If you are not able to be at home to receive your Blue Note Bourbon shipment during normal business hours, Bevstack recommends having it shipped to your place of work, or opting to have your shipment held at the nearest UPS pick-up location.

When your package has been created with a shipping label and has been placed in the shipping system, you will receive an email notification with tracking information. If you have not received the email within one day, please check your promotions, junk, and spam folders before reaching out as the email sometimes ends up there.

If it has been more than 3 business days and you have not received a tracking email, please contact  Bevstack at Orders@brdistilling.com for assistance.

Bevstack and its retail partners  recommend that customers place orders early in the week to decrease the likelihood that an order sits in a shipping warehouse over the weekend.

Blue Note Bourbon assumes no liability for product damage due to poor weather during transport or delayed delivery. Please check weather conditions prior to order and ensure that someone will be available to receive the shipment upon delivery. 

The most frequent cause of damages is due to multiple delivery attempts. Please monitor your package tracking to ensure on-time delivery.

Sometimes when multiple boxes are shipped, different tracking links are generated per order and, in very few cases, can be lost or misplaced. Please contact Bevstack at Orders@brdistilling.com for assistance.

Sometimes when multiple boxes are shipped, different tracking links are generated per order and, in very few cases, can be lost or misplaced. Please contact Bevstack at Orders@brdistilling.com for assistance.

All orders are final and returns and exchanges are not accepted. However, if items in your order are damaged during shipment, or the goods you received do not match your order or there is anything missing from your order, please contact Bevstack at Orders@brdistilling.com within three (3) days of receiving your shipment. Please include a description of the damages or incorrect items and you must include photos.  We will work with Bevstack and its Vendors to replace items if they are defective or damaged.

Once the evidence of the damaged or incorrect goods is received and inspected or an undeliverable items is returned, Bevstack will send you an email to notify you of receipt. Bevstack will also notify you of the status of your refund or replacement. If you refund is approved, a credit will automatically be applied to your credit card or original method of payment.

Unfortunately, Bevstack and their retail partners are unable to offer expedited shipping.

Please contact us at customer service at info@bluenotebourbon.com in order to try and assist you with this request.

At this time, Bevstack and their retail partners do not ship orders internationally.